Shipping and Processing FAQ:

All of our keys ship from Calgary, Alberta, Canada. We typically have to hand make the items before they shipped out can an estimated 5-12 days depending on how busy the shop is and what the order is. 

Canada: Free! 5-14 days in an untracked bubble mailer. For wrist rests or bigger items price will be around $10-$20 tracked and will arrive within 2-8 business days.

US: US$5, 2-8 business days, fully tracked through UPS

INTERNATIONAL: Varying rates, $10+, Anywhere from 1-4 weeks. 

These are all estimated shipping times and are subject to change due to many factors that are out of our control.


We do take returns, but only for specific reasons. If your item has been damaged or if your item has been mixed up, etc, then we will be able to offer you a refund or return on your item. If you are not satisfied with the quality of your item, then please contact us so we can discuss the issue. We usually do not accept returns on item solely on satisfaction. All of our keycaps are photographed and not edited to appear any different than they would look in person.

Do You Take Custom Orders?

Yes! We love taking custom commissions and working through the process of making your ideal keycap or keycaps. commissions come at an extra price so send us a message at kaydenskeycaps on Instagram or email us at kaydenskeycaps@gmail.com to talk more in depth.